Return and Shipping Policy

We want to be sure you are satisfied with every purchase made from Whimsy Willows, so we offer easy no-hassle returns. If for any reason you are unhappy with your order, please email us hello@whimsywillowsboutique.com. We want to make it right. Please read our return policy carefully.

RETURN POLICY

 All returns will be refunded with a store credit only.

  • All returns must be received within 7 days from the original day you received your order. 
  • Please allow us 48 hours after we receive your return to process this request.
  • Returns will be issued in the form of a Whimsy Willows store credit to be used at a show or online. We do not issue credits back to credit cards. 
  • You will receive a conformation email notifying you that your return has been processed. It will also include your credit code and amount of the credit.
  • Shipping is non-refundable unless we made the error.

You cannot Return Items if:

  • It has been more that 7 days since the original purchase date.
  • If your purchase was on sale or clearance.
  • If the items you ordered are not in their original unworn, unwashed, and smoke-free condition.***
  • If the original tags are not attached. 

 ALL SALES ON JEWELRY, SHOES, CLEARANCE & PRE-ORDER ITEMS ARE FINAL. YOU CANNOT RETURN A RETURN. ONCE EXCHANGED/RETURN, IT IS FINAL SALE. 

***If you return items that have been tried on and they have make-up on them, they will not be accepted as a return and the items will be sent back to you. 

You will be responsible for the shipping & handling of the returned item(s) unless it is the result of our own error (you received an incorrect or defective item, etc.). 

 

 

Shipping Policy

Shipping on in-stock items will occur in the next 3-5 business days, after your order is placed. Excluding holidays in which case items will be shipped on the next regular business day. Be sure shipping address is correct at checkout. We cannot be held responsible for you not receiving your order due to a wrong address. Shipping charges are a flat rate of $10.00. In the case that you need to return an item shipping will not be credited back to your account.  

 

Contact us with any questions at:

hello@whimsywillowsboutique.com